Upon receipt of your package, we ask that you examine it closely for signs of shipment damage prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may exchange or return your product within 30 days of purchase with proof of payment. Please contact us at 1 (877) 96 ADSUM to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you.
IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days from the time of issuance. Shipping and handling (S&H) charges are not covered for returned items; however, Adsum will gladly refund your original shipping cost if you are returning an item because of a shipment error or the staff at Adsum Audio determine that the product is defective.
Adsum Audio will notify you of your refund via e-mail after we've received and processed the returned item. Your refund will be reimbursed to you in the same manner as your purchase from Adsum Audio was originally processed and will be completed within 7 to 14 business days after we receive your return.
Adsumaudio.com will only ship to addresses located within Canada and the United States. All items shipped within Canada are free of charge. All items shipped within the continental USA will be shipped at a flat $55.00 rate. For any orders outside the continental USA, please email firstname.lastname@example.org for a shipping quote.
An email notification for Canadian orders will be sent out within 48 hours and USA orders 72 hours of order placement with the tracking information.